Hi,
we are facing some issue from outlook 2010 and outlook 2007
its asking password for some of the users only we are having Exchange 2010 HA
i have checked the outlook SP also installed properly
i'm putting outlook log for your reference
2015.10.30 13:15:42 <<<< Logging Started (level is LTF_TRACE) >>>>
2015.10.30 13:15:42 HELPER::Initialize called
2015.10.30 13:15:42 Initializing: Finding a Transport
2015.10.30 13:15:42 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2015.10.30 13:15:42 MAPI XP Call: TransportLogon, hr = 0x8004011d
2015.10.30 13:15:42 MAPI XP Call: Shutdown, hr = 0x00000000
2015.10.30 13:15:42 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2015.10.30 13:15:43 MAPI Status: (-- -- ---/--- -- ---)
2015.10.30 13:15:43 MAPI XP Call: TransportLogon, hr = 0x00000000
2015.10.30 13:15:43 Initializing: Found a transport, Error code = 0x00000000
2015.10.30 13:15:43 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2015.10.30 13:15:43 MAPI XP Call: RegisterOptions, hr = 0x00000000, cOptions = 2
2015.10.30 13:15:43 MAPI Status: (IN -- ---/OUT -- ---)
2015.10.30 13:15:43 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2015.10.30 13:15:43 HELPER::Initialize done, Error code = 0x00000000
2015.10.30 13:15:43 HELPER::GetCapabilities called, Error code = 0x00000000
2015.10.30 13:16:55 sdas2@domain.in: Synch operation started (flags = 00002030)
2015.10.30 13:16:55 sdas2@domain.in: StartImport(flags = 00000010, max msg = ffffffff): full items
2015.10.30 13:16:55 sdas2@domain.in: Synch operation started (flags = 00000031)
2015.10.30 13:16:55 sdas2@domain.in: StartImport(flags = 00000000, max msg = ffffffff): full items
2015.10.30 13:16:55 sdas2@domain.in: UploadItems: 0 messages to send
2015.10.30 13:16:56 Starting the Spooling Cycle
2015.10.30 13:16:56 MAPI Status: (IN fl ---/OUT -- ---)
2015.10.30 13:16:56 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001c
2015.10.30 13:16:56 MAPI XP Call: Poll, hr = 0x00000000, cPollCount = 0
2015.10.30 13:16:56 Progress: Receiving message (message 1 out of 1, size unknown)
2015.10.30 13:16:56 Downloading one message
2015.10.30 13:16:56 MAPI XP Call: StartMessage, hr = 0x00000000
2015.10.30 13:16:56 Downloading: False alarm, no message
2015.10.30 13:16:56 Downloading done, Error code = 0x00000000
2015.10.30 13:16:56 MAPI Status: (IN -- ---/OUT -- ---)
2015.10.30 13:16:56 FINISHED MAPI TASK
2015.10.30 13:16:56 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:16:56 Finishing the Spooling Cycle, Error code = 0x00000000
2015.10.30 13:16:56 FINISHED MAPI TASK
2015.10.30 13:16:56 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:16:56 EXECUTING EndSession MAPI TASK
2015.10.30 13:16:56 EXECUTING EndSession MAPI TASK
2015.10.30 13:16:56 Starting the Simplified Transfer Cycle
2015.10.30 13:16:56 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived = 0, cPollCount = 0
2015.10.30 13:16:56 Finishing the Spooling Cycle, Error code = 0x00000000
2015.10.30 13:16:56 FINISHED MAPI TASK
2015.10.30 13:16:56 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:16:56 sdas2@domain.in: Synch operation completed
2015.10.30 13:16:56 FINISHED MAPI TASK
2015.10.30 13:16:56 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:16:56 sdas2@domain.in: Synch operation completed
2015.10.30 13:18:06 sdas2@domain.in: Synch operation started (flags = 00002030)
2015.10.30 13:18:06 sdas2@domain.in: StartImport(flags = 00000010, max msg = ffffffff): full items
2015.10.30 13:18:06 sdas2@domain.in: Synch operation started (flags = 00000031)
2015.10.30 13:18:06 sdas2@domain.in: StartImport(flags = 00000000, max msg = ffffffff): full items
2015.10.30 13:18:06 sdas2@domain.in: UploadItems: 0 messages to send
2015.10.30 13:18:06 Starting the Spooling Cycle
2015.10.30 13:18:06 MAPI Status: (IN fl ---/OUT -- ---)
2015.10.30 13:18:06 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001c
2015.10.30 13:18:06 MAPI XP Call: Poll, hr = 0x00000000, cPollCount = 0
2015.10.30 13:18:06 Progress: Receiving message (message 1 out of 1, size unknown)
2015.10.30 13:18:06 Downloading one message
2015.10.30 13:18:06 MAPI XP Call: StartMessage, hr = 0x00000000
2015.10.30 13:18:06 Downloading: False alarm, no message
2015.10.30 13:18:06 Downloading done, Error code = 0x00000000
2015.10.30 13:18:06 MAPI Status: (IN -- ---/OUT -- ---)
2015.10.30 13:18:06 FINISHED MAPI TASK
2015.10.30 13:18:06 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:18:06 Finishing the Spooling Cycle, Error code = 0x00000000
2015.10.30 13:18:06 FINISHED MAPI TASK
2015.10.30 13:18:06 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:18:06 EXECUTING EndSession MAPI TASK
2015.10.30 13:18:06 EXECUTING EndSession MAPI TASK
2015.10.30 13:18:06 Starting the Simplified Transfer Cycle
2015.10.30 13:18:06 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived = 0, cPollCount = 0
2015.10.30 13:18:06 Finishing the Spooling Cycle, Error code = 0x00000000
2015.10.30 13:18:06 FINISHED MAPI TASK
2015.10.30 13:18:06 sdas2@domainr.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:18:06 sdas2@domain.in: Synch operation completed
2015.10.30 13:18:06 FINISHED MAPI TASK
2015.10.30 13:18:06 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:18:06 sdas2@domain.in: Synch operation completed
2015.10.30 13:19:06 sdas2@domain.in: Synch operation started (flags = 00002030)
2015.10.30 13:19:06 sdas2@domain.in: StartImport(flags = 00000010, max msg = ffffffff): full items
2015.10.30 13:19:06 sdas2@domain.in: Synch operation started (flags = 00000031)
2015.10.30 13:19:06 sdas2@domain.in: StartImport(flags = 00000000, max msg = ffffffff): full items
2015.10.30 13:19:06 sdas2@domain.in: UploadItems: 0 messages to send
2015.10.30 13:19:07 Starting the Spooling Cycle
2015.10.30 13:19:07 MAPI Status: (IN fl ---/OUT -- ---)
2015.10.30 13:19:07 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001c
2015.10.30 13:19:07 MAPI XP Call: Poll, hr = 0x00000000, cPollCount = 0
2015.10.30 13:19:07 Progress: Receiving message (message 1 out of 1, size unknown)
2015.10.30 13:19:07 Downloading one message
2015.10.30 13:19:07 MAPI XP Call: StartMessage, hr = 0x00000000
2015.10.30 13:19:07 Downloading: False alarm, no message
2015.10.30 13:19:07 Downloading done, Error code = 0x00000000
2015.10.30 13:19:07 MAPI Status: (IN -- ---/OUT -- ---)
2015.10.30 13:19:07 FINISHED MAPI TASK
2015.10.30 13:19:07 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:19:07 Finishing the Spooling Cycle, Error code = 0x00000000
2015.10.30 13:19:07 FINISHED MAPI TASK
2015.10.30 13:19:07 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:19:07 EXECUTING EndSession MAPI TASK
2015.10.30 13:19:07 EXECUTING EndSession MAPI TASK
2015.10.30 13:19:07 Starting the Simplified Transfer Cycle
2015.10.30 13:19:07 MAPI XP Call: Poll, hr = 0x00000000, iMsgsReceived = 0, cPollCount = 0
2015.10.30 13:19:07 Finishing the Spooling Cycle, Error code = 0x00000000
2015.10.30 13:19:07 FINISHED MAPI TASK
2015.10.30 13:19:07 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:19:07 sdas2@domain.in: Synch operation completed
2015.10.30 13:19:07 FINISHED MAPI TASK
2015.10.30 13:19:07 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:19:07 sdas2@domain.in: Synch operation completed
2015.10.30 13:20:17 sdas2@domain.in: Synch operation started (flags = 00002030)
2015.10.30 13:20:17 sdas2@domain.in: StartImport(flags = 00000010, max msg = ffffffff): full items
2015.10.30 13:20:17 sdas2@domain.in: Synch operation started (flags = 00000031)
2015.10.30 13:20:17 sdas2@domain.in: StartImport(flags = 00000000, max msg = ffffffff): full items
2015.10.30 13:20:17 sdas2@domain.in: UploadItems: 0 messages to send
2015.10.30 13:20:17 Starting the Spooling Cycle
2015.10.30 13:20:17 MAPI Status: (IN fl ---/OUT -- ---)
2015.10.30 13:20:17 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001c
2015.10.30 13:20:17 MAPI XP Call: Poll, hr = 0x00000000, cPollCount = 0
2015.10.30 13:20:17 Progress: Receiving message (message 1 out of 1, size unknown)
2015.10.30 13:20:17 Downloading one message
2015.10.30 13:20:17 MAPI XP Call: StartMessage, hr = 0x00000000
2015.10.30 13:20:17 Downloading: False alarm, no message
2015.10.30 13:20:17 Downloading done, Error code = 0x00000000
2015.10.30 13:20:17 MAPI Status: (IN -- ---/OUT -- ---)
2015.10.30 13:20:17 FINISHED MAPI TASK
2015.10.30 13:20:17 sdas2@domain.in: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2015.10.30 13:20:17 Finishing the Spooling Cycle, Error code = 0x00000000
Kindly help me to resolve the problem