I have implemented Cisco's Cloud Web Security Scansafe back in October 2012, with success.
As of March of 2013, after our ISR binds to our Domain Controller with its bind root-dn, it cannot authenticate users (nor get any user's groups) with the base-dn CN=Users,DC=brazil,DC=cctechnol,DC=com.
I am no expert in Active Directory, but with Cisco Systems, yes, and doing a capture via an ACL from the ISR to the AD shows packets of binding and trying to authenticate, but it fails.
However, authentication with the root-dn, works.
I am suspecting something happened to our Domain Controller, but need help with where to start looking.
Running dsquery user -name <userid> fails for a great majority of our users. But it does return the DN of a few users. The root-dn that I am using in my ISR, is one of them. Even with my own userid, fails as it returns blank.
After spending some time with Cisco TAC Support, and being reassured my LDAP configuration is correct. I need to start looking at our Domain Controller.
I appreciate all the help I can get on this. As this has been an investment that our IT dept. fought to get and without user authentication, our filters do not work.