When changed user password in on-prem AD, it does not reflect in Office365.
Run AADC troubleshoot and got these errors
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AD Connector - abc.ad
Password Hash Synchronization is enabled
Latest Password Hash Synchronization heartbeat is detected at: 05/21/2020 09:19:18 UTC
Directory Partitions:
=====================
Directory Partition - abc.ad
Password Hash Synchronization agent is continuously getting failures for domain "abc.ad"
Please check 611 error events in the application event logs for details
The latest 611 error event for the domain "abc.ad" is generated at: 05/21/2020 09:37:26 UTC
Password Hash Synchronization agent is continuously getting RPC errors from domain "abc.ad"
Please setup reliable preferred domain controllers. Please see "Connectivity problems" section at https://clicktime.symantec.com/3RkdZT5JN8p6wng3WtLAJGz7Vc?u=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3Flinkid%3D847231
Please check 611 error events in the application event logs for details
The latest RPC error event for the domain "abc.ad" is generated at: 05/21/2020 09:37:26 UTC
Last successful attempt to synchronize passwords from this directory partition started at: 5/21/2020 9:03:09 AM UTC and ended at: 5/21/2020 9:03:10 AM UTC
Only Use Preferred Domain Controllers: False
Checking connectivity to the domain...
Domain "abc.ad" is reachable
Directory Partition - child.abc.ad
Last successful attempt to synchronize passwords from this directory partition started at: 5/21/2020 9:37:26 AM UTC and ended at: 5/21/2020 9:37:26 AM UTC
Only Use Preferred Domain Controllers: False
Checking connectivity to the domain...
Domain "child.abc.ad" is reachable
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Below are error from Event Viewer. Event ID 611
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System
- Provider
[ Name] : Directory Synchronization
- EventID : 611
[ Qualifiers] : 0
Level : 2
Task : 0
Keywords : 0x80000000000000
- TimeCreated
[ SystemTime] : 2020-05-21T04:33:31.498363500Z
EventRecordID : 364538
Channel : Application
Computer : aadc-server
Security
- EventData
Password hash synchronization failed for domain: abc.ad, domain controller hostname: dc01.child.abc.ad, domain controller IP address: xxx.xxx.xxx.xxx. Details: Microsoft.Online.PasswordSynchronization.SynchronizationManagerException: Recovery task
failed. ---> Microsoft.Online.PasswordSynchronization.DirectoryReplicationServices.DrsException: RPC Error 8465 : The replication synchronization attempt failed because a master replica attempted to sync from a partial replica. There was an error calling
_IDL_DRSGetNCChanges. at Microsoft.Online.PasswordSynchronization.DirectoryReplicationServices.DrsRpcConnection.OnReplicateSingleObject(DsName directoryName) at Microsoft.Online.PasswordSynchronization.DirectoryReplicationServices.DrsConnection.ReplicateSingleObject(Guid
objectGuid, String distinguishedName) at Microsoft.Online.PasswordSynchronization.RecoveryTask.<>c__DisplayClass9_0.<RetrieveObjectChangesFromAD>b__1(IDrsConnection c) at Microsoft.Online.PasswordSynchronization.RetryUtility.ExecuteWithRetry[T](Func`1
operation, Func`1 shouldAbort, RetryPolicyHandler retryPolicy) at Microsoft.Online.PasswordSynchronization.RecoveryTask.RetrieveObjectChangesFromAD(List`1 retryObjects) at Microsoft.Online.PasswordSynchronization.RecoveryTask.SynchronizeCredentialsToCloud()
--- End of inner exception stack trace --- at Microsoft.Online.PasswordSynchronization.RecoveryTask.SynchronizeCredentialsToCloud() at Microsoft.Online.PasswordSynchronization.PasswordSynchronizationTask.SynchronizeSecrets() at Microsoft.Online.PasswordSynchronization.SynchronizationExecutionContext.SynchronizeDomain()
at Microsoft.Online.PasswordSynchronization.SynchronizationManager.SynchronizeDomain(SynchronizationExecutionContext syncExecutionContext) Microsoft.Online.PasswordSynchronization.SynchronizationManagerException: Recovery task failed. ---> Microsoft.Online.PasswordSynchronization.DirectoryReplicationServices.DrsException:
RPC Error 8465 : The replication synchronization attempt failed because a master replica attempted to sync from a partial replica. There was an error calling _IDL_DRSGetNCChanges. at Microsoft.Online.PasswordSynchronization.DirectoryReplicationServices.DrsRpcConnection.OnReplicateSingleObject(DsName
directoryName) at Microsoft.Online.PasswordSynchronization.DirectoryReplicationServices.DrsConnection.ReplicateSingleObject(Guid objectGuid, String distinguishedName) at Microsoft.Online.PasswordSynchronization.RecoveryTask.<>c__DisplayClass9_0.<RetrieveObjectChangesFromAD>b__1(IDrsConnection
c) at Microsoft.Online.PasswordSynchronization.RetryUtility.ExecuteWithRetry[T](Func`1 operation, Func`1 shouldAbort, RetryPolicyHandler retryPolicy) at Microsoft.Online.PasswordSynchronization.RecoveryTask.RetrieveObjectChangesFromAD(List`1 retryObjects)
at Microsoft.Online.PasswordSynchronization.RecoveryTask.SynchronizeCredentialsToCloud() --- End of inner exception stack trace --- at Microsoft.Online.PasswordSynchronization.RecoveryTask.SynchronizeCredentialsToCloud() at Microsoft.Online.PasswordSynchronization.PasswordSynchronizationTask.SynchronizeSecrets()
at Microsoft.Online.PasswordSynchronization.SynchronizationExecutionContext.SynchronizeDomain() at Microsoft.Online.PasswordSynchronization.SynchronizationManager.SynchronizeDomain(SynchronizationExecutionContext syncExecutionContext) . <forest-info><partition-name>abc.ad</partition-name> <connector-id>6d0e17a4-f299-47a7-af40-4f536ccbfda2</connector-id> </forest-info>