Hi ,
We recently faced a issue where some of the servers are not getting authenticated with their Gateway servers through Kerberos. So we received few alerts for heartbeat failure. When
we check the status of the server, they were pingable and able to RDP.
we tried restarting the Microsoft Monitoring Agent service(MMA) but still the alert is not getting cleared from SCOM.
Here the environment is Parent and Child. for example: AAA.local is the Parent domain and bbbb.AAA.local is the child domain.
Servers in child domain have alerted as unable to authenticate Gateway server in Parent domain through
kerberos
We are asked by the client to check Kerberos authentication between Parent and Child in the domain.
Following troubleshooting steps we performed:
1>We checked the Trust between Parent and Child domain, its getting validated. No errors.
2> We checked the PDC emulator of child domain, its showing no errors.
3>We checked few servers which alerted and no event found for the same at the time when alert got generated.
Looking for some advice/suggestion in this case. Please assist.