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Kerberos authentication errors

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I am getting the following errors in our logs.  Prior to me taking over the IT infrastructure we use to have our public domain .com as our internal domain.  We have since changed over to a .net for internal and .com for external.  I can't figure out why some users are using the .com while others are not having this issue.  

A Kerberos authentication ticket (TGT) was requested.

Account Information:

Account Name:XXXXXXXX@XXXXXXXX.com

Supplied Realm Name: XXXXXXXX.NET

User ID:NULL SID

Service Information:

Service Name:krbtgt/XXXXXXXX.NET

Service ID:NULL SID

Network Information:

Client Address:::ffff:192.168.4.31

Client Port:60699

Additional Information:

Ticket Options:0x40810010

Result Code:0x6

Ticket Encryption Type:0xffffffff

Pre-Authentication Type:-

Certificate Information:

Certificate Issuer Name:

Certificate Serial Number:

Certificate Thumbprint:

Certificate information is only provided if a certificate was used for pre-authentication.

Pre-authentication types, ticket options, encryption types and result codes are defined in RFC 4120.


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