Hi,
Following on from my thread here: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_domains-mso_o365b/locked-for-editing-by-a-generic-username-not-the/b71cf68d-1bbf-47e5-a3c2-e6d449c965b2?messageId=674853fc-ae11-4b2a-adeb-dc2d1ac2a2e1
It was suggested that I post in here as it could be an AD issue.
Essentially we have a scenario where we have Users who are unable to see who is locked to a file that is being used on a network share. The file is locked for editing by 'Staff/Research Student' rather than the specific Username of the person.
The department used to have Windows 7 and Office 2010, which was never an issue - when the file was open, it would identify by username who it was locked too.
They have since been updated to Windows 10 and Office365 and now they're presented with the above, more generic option.
I am wondering if anyone has seen this prior and whether anyone may have any advice.
Thanks.