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Issues with GPO

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HI All,

I have a question related to weird Domain Controller behaviour.
We got two DC they both are in different OU with different Group policies. (I Know this is not right but this was setup badly initially and we are still suffering from changed policies etc)

Now our PRTG software users (using AD authentication ) can only (force) authenticate to one domain and with second domain only domain administrators can login. I believe this issue is related to group policies. Would anyone can help as why this is happening and what setting in group policy is creating this behaviour.

I have described my scenario with details.

userxyz (normal domain user) and adminxyz(domain administrator). Both users are domain users and authorized users for prtg
PRTG is using domain administrator account as a service account.

DC1: Authorised users can authenticate from by forcing through DC1.   Both users can authenticate
DC2: Only authenticated domain administrator can authenticate from PRTG.
userxyz Cannot authenticate using DC2.


Regards


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