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Accessing remote registry issue

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we have domain base environment windows server 2008 R2 and windows 7 professional,to restrict concurrent logon we implement userlock,but userlock shows some machines unavailable,while the machine are ON and avaliable on the network,i contact userlock support and they suggest me to check that userlock server connect to the workstation through remote registry.through IP server conects to the registry of the workstation but by name it does not connect..........for any suggestion to solve the issue i will be Grateful.

khan19


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