Fine Grained Password Policy - Can't Update Password from Windows 7 Desktop

Last year, we upgraded to Windows 2012 R2 Active Directory so we can take advantage of the fine grain password policy.

Within the last month, we finally used the fine grain password policy in our organization.

Now that we are on the new password policy, some have reported that they can't change their password when using Ctrl-alt-del.  I tested myself and confirmed it. 

Our desktop is Windows 7 64bit Enterprise, and our desktop's are built in a Citrix VDI environment. 

Ideas or suggestions? 

Thanks

Ron